Could you post the output of helm get elasticsearch and helm get kibana (or replace them with your actual release names). When you do, could you also make sure to put everything in code blocks.
```
output goes in here
```
To make sure that it is readable.
Some other users were having issues getting a security cluster bootstrapped. I very recently updated the security docs to make it much easier. Can you try again with the latest documentation please? https://github.com/elastic/helm-charts/tree/master/kibana#security