Query text which starting with slash by ElasticSearch 6.4.3

Not exactly. You need to define an analyzer first. Then use the analyzer in your mapping.
Then you can try just with a term or match query instead of a prefix query.

If you need further help, please provide a full recreation script as described in About the Elasticsearch category. It will help to better understand what you are doing. Please, try to keep the example as simple as possible.

A full reproduction script will help readers to understand, reproduce and if needed fix your problem. It will also most likely help to get a faster answer.