Kibana version:
7.5.0
Elasticsearch version:
7.5.0
APM Server version:
7.5.0
APM Agent language and version:
Java 1.13.0
Browser version:
Safari Version 13.0.5 (14608.5.12)
Edge Version 80.0.361.62 (Official build) (64-bit)
Original install method (e.g. download page, yum, deb, from source, etc.) and version:
Yum
Fresh install or upgraded from other version?
Upgraded from 7.3.2 quite a while ago
Is there anything special in your setup?
We use an ALB in front of our apm-server instances, this has been working without issue until recently.
Description of the problem including expected versus actual behavior. Please include screenshots (if relevant):
We're having a problem which seems to be similar to No lines drawn in "Time spent by span time", although data is available.
No elastic-apm span data is being displayed in kibana although data is coming in. There is no indication why span information isn't being displayed. All other visualisations in apm seem ok.
We've verified the apm-7.5.0-span-* indexes are healthy and being filled, and that there is a writeable index.
We've identified by using /api/apm/services/{service_name}/transaction_groups/breakdown recent time ranges do not return any results, i.e.:
{"kpis":[],"timeseries":[]}
We manually created a visualisation to prove data exists for the time range which doesn't show data on the transaction_groups breakdown.
Screenshots demonstrating different behaviour depending on time range specified
Steps to reproduce:
- Go to APM services. app/apm#/services?rangeFrom=now-1h&rangeTo=now
- Select a service. app/apm#/services/{service_name}/transactions?rangeTo=now&refreshPaused=true&refreshInterval=0&rangeFrom=now-1h
- Set date range to 7 days. app/apm#/services/{service_name}/transactions?rangeTo=now&refreshPaused=true&refreshInterval=0&transactionType=request&environment=&rangeFrom=now-7d
Errors in browser console (if relevant):
No relevant browser console errors when browsing
Provide logs and/or server output (if relevant):
No relevant error logs in apm-server or kibana logs