To Whitelist Swiftype Search

#1

Hi,
Swifttype search is set up for the website and it is working fine at the public but in our office network, it is being blocked and showing 403. So, I need to whitelist swifttype at our office network to make it works. May I know what url/service/IP need to be whitelisted?

Regards,
Khaing Su Hlaing

#2

Hey there Khaing --

I'd recommend emailing support@elastic.co -- they can help you out with this in the safest way. :slight_smile:

Enjoy your week!

Kellen

#3

Hi Kellen,

Thank you for your information. I sent the email to swiftype support but nobody care about it and no reply. That's why I posted in here.

Khaing Su Hlaing

#4

https://swiftype.com/documentation/site-search/crawler-configuration/crawling-private-pages - this may be useful.

1 Like
#5

Hello,

I'm also needing that information. We have a site in staging that requires us to whitelist Swiftype's IP. Would you kindly point me in the right direction?

Regards,
Jean

#6

You need to send email to support. user agent string is particularly for each customer. So, you have to contact support for this.

#7

Got it, thanks.