Cannot connect to JIRA Cloud due to ':' in account id

Elastic Search
1

I'm trying to connect to JIRA Cloud with the Elasticsearch Connector, but the attempt fails since my cloud id contains a colon (':').

The error message I get references the relevant RFC:\

[FMWK][08:57:58][ERROR] [Connector id: xxxxx, index name: mycompany-jira, Sync job id: xxxxxxxx] A ":" is not allowed in login (RFC 1945#section-11.1)

I've tried everything like omitting the colon, escaping it, urldecoding it, nothing works.

It'd be very important for our Enterprise project...

2

Theoretically url encoding it (replacing : with %3A) should work.

Do you receive different message when you do it?

Additionally, it really looks like a bug in the connector - it will help us prioritise and fix it if you submit a bug ticket here.

1 Like
3

Unfortunately even though url decoding makes the id RFC-compliant, but results in a 401 - unauthorized error.

4

After inspecting the code it turned out that the admin email account had to be entered as Jira Cloud service account id. (So something like admin@example.com and not the Cloud ID.)

5

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