Really like the Kibana case functionality. Unfortunately we aren't working with any of the supported case connector tools.
Out ITSM tool is Ivanti Heat, which is not a small player in the ITSM market, see:
Is there any chance a connector for Ivanti Heat (https://www.ivanti.com/products/service-management) could be added some day?
If not, can we try adding this functionality ourselves with a webhook or so? Tried to add a test webhook, but the connector did not appear when trying to edit case settings.
Imho, it would be nice if there was a button, which would create a Heat incident once, with all the info in the case. (one-way).