ECE Installation Fail

[pravekal (Praveen)]

Checking internal ip connectivity... FAILED
Can't connect $RUNNER_HOST_IP [173.38.50.21:20000]: Host is unreachable

Errors have caused Elastic Cloud Enterprise installation to fail
Some of the prerequisites failed: [internal ip connectivity], please fix before continuing
Traceback (most recent call last):
  File "/elastic_cloud_apps/bootstrap-initiator/initiator.py", line 70, in <module>
    prerequisite.verify_prerequisites(prerequisites, bootstrap_properties)
  File "/elastic_cloud_apps/bootstrap-initiator/bootstrap_initiator/prerequisite/base.py", line 81, in verify_prerequisites
    raise PrerequisiteFailed(unmet)
bootstrap_initiator.prerequisite.base.PrerequisiteFailed: Some of the prerequisites failed: [internal ip connectivity], please fix before continuing

[pravekal (Praveen)]

What exactly does pre-requisite check does

[nrichers (Nik Richers)]

@pravekal,

The prerequisite checks make sure that your ECE installation can operate as expected after the installation is complete. If the prerequisites aren't met, the ECE installation will not proceed.

In this case, it looks like you might not have met some of the required prerequisites around networking? The networking prerequisites are listed in https://www.elastic.co/guide/en/cloud-enterprise/current/ece-prereqs.html#ece-prereqs-networking. I would make sure that your host machines are configured correctly and then try installing again.

Hope this helps,

Nik