Elastic search practice exam reconnect to the lab

[Kimberly (Hung-Chi Liu)]

I am trying to take a practice exam for Elasticsearch.
I set it up a week ago and want to resume thru strigo.
It is saying "your lab is reconnecting" over 30 minutes but still can't get in.
Can some one help?

Tx

[Kimberly (Hung-Chi Liu)]

Lab reconnection took more than 33 min but still hanging there.

[Kimberly (Hung-Chi Liu)]

I need to shut down the screen. It is forever.

[Rocio_Diskin]

Hi Kimberly,
Thank you for reaching out. That is not the expected behavior and we apologize for the inconvenience.
If you could please send us an email to training@elastic.co we will look into this issue right the way. Please let us know which practice exam you are attempting to connect to expedite the process.

Best, Rocio

[Kimberly (Hung-Chi Liu)]

Hi,

Thanks for your quick response.

Here is my link:

https://app.strigo.io/training/ondemand/ya3K6g4hLQfDGZu2Y

I closed the screen after waiting for more than 30 min to reconnect to the lab yesterday. Then I just logged in. it allowed me to continue but my lab time only left 3:xx.

[Kimberly (Hung-Chi Liu)]

It is very weird. I just logged in to do the practice test. My time has been left 3”45.

Is’n it we have 5 hours to practice?

Can you resume it to 5 hours?

My link is https://app.strigo.io/training/ondemand/ya3K6g4hLQfDGZu2Y

Tx