Error Internal Server Error (500)

Elastic Observability APM
1

Kibana version: 7.7.1

Elasticsearch version:7.7.1

APM Server version:7.7.1

APM Agent language and version:

Browser version: Edge

Steps to reproduce:

  1. I have configured the same version of Kibana, Elasticsearch, Logstash, and APM. (7.7.1)
  2. I can see that APM is creating indices on Kibana. However, whenever I click on APM services in Kibana, it throws me an error. I have also attached a screenshot of the error for reference.

" Error while fetching resource Error (500) URL https://dev3-kibana.scikiq.com/api/apm/services?start=2024-05-05T11%3A21%3A09.426Z&end=2024-05-06T11%3A21%3A09.426Z&uiFilters={} "

  1. I didn't get any error messages on Kibana APM or Elasticsearch. I'm not sure if that's the exact issue here. Could you please help me resolve this issue?

** error i got on kibana**

[{"type":"error","@timestamp":"2024-05-06T11:23:44Z","tags":,"pid":7,"level":"error","error":{"message":"Internal Server Error","name":"Error","stack":"Error: Internal Server Error\n at HapiResponseAdapter.toInternalError (/usr/share/kibana/src/core/server/http/router/response_adapter.js:67:19)\n at Router.handle (/usr/share/kibana/src/core/server/http/router/router.js:165:34)\n at process._tickCallback (internal/process/next_tick.js:68:7)"},"url":{"protocol":null,"slashes":null,"auth":null,"host":null,"port":null,"hostname":null,"hash":null,"search":"?uiFilters=%7B%7D&start=2024-05-05T11%3A23%3A44.655Z&end=2024-05-06T11%3A23%3A44.655Z&filterNames=%5B%22host%22%2C%22agentName%22%5D","query":{"uiFilters":"{}","start":"2024-05-05T11:23:44.655Z","end":"2024-05-06T11:23:44.655Z","filterNames":"["host","agentName"]"},"pathname":"/api/apm/ui_filters/local_filters/services","path":"/api/apm/ui_filters/local_filters/services?uiFilters=%7B%7D&start=2024-05-05T11%3A23%3A44.655Z&end=2024-05-06T11%3A23%3A44.655Z&filterNames=%5B%22host%22%2C%22agentName%22%5D","href":"/api/apm/ui_filters/local_filters/services?uiFilters=%7B%7D&start=2024-05-05T11%3A23%3A44.655Z&end=2024-05-06T11%3A23%3A44.655Z&filterNames=%5B%22host%22%2C%22agentName%22%5D"},"message":"Internal Server Error"}]

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2

Welcome!

Could you please help me resolve this issue?

The first thing to do IMHO is to upgrade to 7.17 or better 8.13 as many things have been improved since then and this might fix your issue.
Your version is almost 4 years old.

My 2 cents.

3

Sure, thanks for the advice let me upgrade and i will let you know if i am facing the same issue on that version as well.