False Positive

Elastic Security
1

Hello,

I understand that false positives require manual analysis by malware engineers, and that you will only take action if the False Positive is officially confirmed to be 100% safe. However, please understand that end users strictly refuse to install applications that trigger any detection on VirusTotal. Furthermore, despite having already filled out the form and provided all the requested information, no action has been taken so far to resolve this reported false positive, which is actively disrupting our deployment.

Could you please provide an estimated resolution time for this case?

VT Link: VirusTotal

Thank you

jedikeeper

2026-08-18T06:00:00Z

2

It seems like this is going to take longer than expected :sob:

3

Do you have a support contract? If Yes I would recommend that you open a ticket.

This forum, while managed by elastic, is not official support.

For false positives you also need to use the form described in this post: Submitting False Positives