Hello, I understand that false positives require manual analysis by malware engineers, and that you will only take action if the False Positive is officially confirmed to be 100% safe. However, please understand that end users strictly refuse to install applications that trigger any detection on Vi…

It seems like this is going to take longer than expected :sob:

Unfortunately, we don't have a support contract, which means opening a ticket isn't an option for us. Frankly, it doesn't make much sense to me that this forum is managed by Elastic, yet it isn't considered official support. Regarding false positives, I have already used that form in the past, but i…

@jedikeeper Welcome to the community. I poked internally, lets see what comes back.

@jedikeeper From internal Malware team. "Hey Stephen, thanks for letting us know! I have submitted a triage request just now. I will let you know what is the outcome of it. ... The conclusion is that it is benign and I have marked it already. It will be picked up by the next training of the mod…

Whalluh! [image] jedikeeper: VT Link: VirusTotal [Screenshot 2026-08-24 at 2.26.35 PM]

I notice that hash is for the previous 343 version of the software. I downloaded and tried the latest version of the SW and it still flags. So it is not clear to me from the link you provided if you were only interested in the previous version. I asked a few more questions internally, that team i…

False Positive

Elastic Security

leandrojmp (Leandro Pereira) August 19, 2026, 2:46pm 3

Do you have a support contract? If Yes I would recommend that you open a ticket.

This forum, while managed by elastic, is not official support.

For false positives you also need to use the form described in this post: Submitting False Positives

Topic		Replies	Views
Request for Review – False Positive Flag on MyCleanPC by Elastic (VirusTotal) Elastic Observability	3	187	July 21, 2025
False Positive Report Endpoint Security	6	721	August 30, 2022
False positive? Kibana elastic-stack-security	1	328	November 15, 2023
False positive report Elastic Security	1	172	April 17, 2025
Submitting False Positives Endpoint Security	0	5421	May 12, 2020

False Positive

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