Forums Are Now Live at http://discuss.elastic.co

Elastic Stack Elasticsearch
2

On Mon, May 4, 2015 at 12:12 PM, leslie.hawthorn <leslie.hawthorn@elastic.co

wrote:

Hello everyone,

We took in feedback on moving to a Discourse based forum for about a
month, and it sounds like most of the folks who thought it might not be
optimal were people who preferred to interact with mailing lists instead of
forums.

We're pretty confident the email functionality of Discourse will work well
for our community, so we've gone ahead and rolled out the forums. You can
visit them now and sign up for a user account at http://discuss.elastic.co.
Registration is one time only and you can do so with any email address or
authorizing via Facebook, GitHub, Google Accounts or Twitter.

Once you've created your account, you can set up your preferences to
receive email as often or as rarely as you would like.

For those who'd prefer to interact solely via email, you can start doing
so as soon as you've set these preferences. You can find full documentation
on interacting with the forums solely via email here.[0]

Some anticipated FAQs:

  1. Should I ask for help using the forums on this mailing list?
    You're welcome to ask for help on this list, on IRC (elasticsearch,
    logstash or kibana on Freenode) or within the forum in the Meta Elastic
    category.

  2. Are you going to stop answering questions here?
    No, we're going to leave the mailing list active for at least 30 days so
    our entire community can kick the tires. Quoting our internal company FAQ
    for this very question:
    "If our community members find Discourse to be suboptimal, we may make
    the choice to use the forums only for certain tasks and preserve the
    existing mailing lists."

However, our goal is to provide a single source of truth for information
on our products, so we're hoping the Discourse based forums really work for
people. Our employees will be answering your questions with a pointer to a
forum thread to encourage people to actually interact with the new
resource, too.

  1. So let's say that the forums work for people. What's the plan?
    We'll set these mailing lists to read-only ~30 days from now (June 1,
    2015). We're still working with the creators of Discourse to do a full
    import of our mailing list archives, so once that task is complete the
    read-only archives will still be preserved, but you can search through all
    that collective knowledge in one place at http://discuss.elastic.co

  2. Is there an FAQ for using the forums?
    We feel like the user interface for Discourse is pretty intuitive, but we
    have a short Notes on Using This Forum document [1] available to help you
    get started.

  3. Where do I direct praise and pain points for the forums?
    Feedback on the forums should be posted to the Meta Elastic category. [2]
    You can update it via email using address discuss-meta [at] elastic [dot]
    co once you've set up your user account.

  4. I have another question that you have not answered. What should I do?
    Please post a note in the Meta Elastic category, ping in IRC (I'm lh on
    Freenode, though anyone with ChanOps/Voice in elasticsearch, logstash and
    kibana can help) or post a note in this thread.

[0] -
Email-Only Interaction with the Forums
[1] - Notes on Using These Forums
[2] - Meta Elastic - Discuss the Elastic Stack

Cheers,
LH

Leslie Hawthorn
Director of Developer Relations
http://elastic.co

Other Places to Find Me:
Freenode: lh
Twitter: @lhawthorn

And its falling over. 503s everywhere.

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