Kibana CSV Export Error

Hi

I have a problem about exporting logs to CSV file according to the bellow picture:

image

Users have reporting_user role.
The file is less than 10mb and contains few rows.

How can I solve this issue

I found these lines in kibana.yml:

kibana.autocompleteTimeout: 10000
kibana.autocompleteTerminateAfter: 10000000
xpack.reporting.encryptionKey: "iKv8dYG-5z3FJoBSJtfqyL67Aqt5uaSR/AYmP8oyrdY="
xpack.security.encryptionKey: "lCtN/1mlmT-a5tkMYicW4cHPHTykUYbIxpOo4tL0utV="
xpack.monitoring.kibana.collection.enabled: false

Hi @Farid_N, what version of kibana are you using? Do you have multiple kibana instances pointing to the same elasticsearch? Also, have you run reporting diagnostic, if so what was the output? Thanks.

Hi LizaD
Thanks for your response

I'm using only one instance of Kibana 7.6.2
I didn`t run any reporting diagnostic but after trying for CSV export a record appeared in Settings -> Kibana -> Reporting
and it said the same error:

Unable to generate report

Error: Failed to decrypt report job data. Please ensure that xpack.reporting.encryptionKey is set and re-generate this report. Error: Unsupported state or unable to authenticate data

Hi @Farid_N, what OS are you using? Can you check all system dependencies are installed per Reporting troubleshooting | Kibana Guide [7.6] | Elastic?

1 Like

I'm using CentOS
Thank you for your responding

I should check these dependencies first...

I'm wondering why sometimes I can export successfully but sometimes I face with that error...!!!

@Farid_N how much RAM do you have available?