Mlt - gives bad resaults

the reason i'm trying elastic is that i have in my company a lot of "tickets", i want to have the ability to search ticket that similar to another ticket.
so i loaded most of the tickets to the elastic, all the text is in one filed. i tried to run "mlt", the resault wasn't so good. even the same ticket was found in ver low score.
should i do it other way ?


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