Hi,
I'm new to elastic cloud.
I created a superuser in kibana.
Not able to logon...bad user name or password.
I've checked the documentation.
What do I mist ?
Thank in advance 
Hi @jleroux1 , welcome to our community.
But can you log in with another user?
Hi @jleroux1,
Welcome! Is this a new user you created, rather than the elastic superuser credentials shared in the UI when you created the cluster?
In the case of the former, delete and recreate is probably the easiest. For the latter you can follow these steps to reset the password.
Hope that helps!
Are you running on Azure by any chance?
If so, you might be hitting this: Unable to login to Elastic Cloud using Microsoft login
Hi Alex.
I can log only with user created in the organization. I know that at the organization level user will have Access to all instance and I can assign roles.
But...what is the difference with user created in Kibana / Management / Security / Users...where I can configure more granular policies ?
Try to reset password..no can do and my deploiment is in azure.
Jasmin