Hi. I was trying to register two of my team members and clicked "purchase"
before seeing the small print that said that the ticket couldn't be used by
any person other than the name on the billing information (and that there
is a $100 change fee). I realized the mistake within seconds and emailed
the conference organizer to fix the mistake - and got this response:
"
Hi Ben,
The cancellation/transfer policies are displayed on the payment page before
you submitted your registration. Regrettably, the registration team will
not be able to waive the transfer fee.
Best regards,
Joyce Tang
"
Can someone help me fix the registration without paying the $100 change
fee. Seems a rather inelastic customer service policy.
thanks,
ben
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