I created filter with Controls visualization, where I can filter out whole dashboard "closed" and "open" cases , only one visualization in a dashboard shows "Open" case. That visualization was created with cases.created_at field. Other visualizations do not show data at all. It seems that they count only "Closed" cases. For example, Metrics visualization (which counts sum of all cases) shows 0 open cases though where is 1. I edited it: aggregation is set to count, I've created a bucket with aggregation -> Filter -> cases.status :"open" -> update. But result were the same, zero open cases .
I think I am doing something wrong