Strigo says "course has ended" after restarting subscription

Course:Elasticsearch Engineer
Version: <And which particular version?>
Question: I was working through the Elasticsearch Engineer course when my subscription expired. After procuring another subscription 4 months later, I want to reset the course (which probably means starting up a new lab environment). However, when logging into Strigo, I am hit with the error "This course has ended" and with no option other that logging out.

How can I get Strigo to recognize that my course has restarted?

Hi, We are happy to assist you if you could please send your request to with your email address we will be able to take a look at your account and the specific course. Regards.

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