Support.elastic.co has an invalid certificate

Meta Elastic
1

https://support.elastic.co is not secure. I do not want enter my credentials because the certificate is invalid.

2

I can see a valid certificate. Are you sure your browser and Os are up to date?

Could you share some screenshots?

3

Thanks for the reply, David. I'm on MacOS Catalina 10.15.7. I'm using Chrome Version 85.0.4183.121 (Official Build) (64-bit). I attached a screenshot of the error.

Screen Shot 2020-10-06 at 10.49.33 AM
Screen Shot 2020-10-06 at 10.49.33 AM1686×1490 212 KB

4

The cert is valid I just checked I chrome and FFox. I suspect perhaps you have an old cached certificate it was updated in June 2020. Perhaps try with incognito?

5

Hi, Stephen, thanks for the reply. I tried removing all cached data from Chrome, and I tried opening support.elastic.co with Incognito. Both attempts failed.

I attached a screenshot showing the cert hasn't expired.Screen Shot 2020-10-07 at 10.35.08 AM

6

On Mac...

BTW I am also on MacOS Catalina 10.15.7

Have you looked into your Keychain Access to see if you have an old cert that needs to be cleaned out.

Do you work at a company that that filters all your traffic through a proxy?

Can you try from another machine?

Try the url from your mobile?

I will check internally with our support but if we had a bad cert we I suspect we would be flooded with calls which we AFAICT we are not as I looked through the internal channel.

Update : I have tried from 2 different macs and a mobile, none are showing a bad cert, I suspect it is something in your ecosystem.

7

Thanks, Stephen. I think you're correct about it being specific to my ecosystem. I'm able to access it without cert issues from another machine and on mobile.

I need to double check my Keychain Access and whether there is a proxy I'm unaware of.

8

@jwasserman BTW got a report of same thing from another user... curious if you have seen again...I am checking internally again...

UPDATE : Turns out there is something down deep / a bit esoteric with our SalesForce integration which we are the process of fixing.

Just thought I would follow up

9

Hi, Stephen. Thanks for the follow-up. I still see the issue when I check on my work machine behind VPN, and I have not changed anything on it from last time - I just ended up ignoring it and proceeding since the site works OK from elsewhere.

10

I can confirm it works on the same machine without VPN. So it might be related to that.