To save multiple topics on this, please copy and paste the below and we will follow it up with our geoip service provider (Google). Alternatively if you cannot post this information, please copy and paste the above into a DM to me. IP: Location (using http://ipinfo.io/ or similar): Elastic downl…

Hi @mfridrikhson , Thanks for your patience. I've checked with the team internally, and AS24940 that your IP belongs to is allowed by our rules. The original IP that raised this request does not show any IP hitting our service since April. To help us figure this out can you please share a trace usi…

Hello, I`m still getting forbidden when trying to pull from registry. docker pull docker.elastic.co/elasticsearch/elasticsearch:8.15.1 8.15.1: Pulling from elasticsearch/elasticsearch bef9b66d64c1: Retrying in 1 second a809598a97cb: Retrying in 1 second b1e3cab81fe0: Retrying in 1 second 4ca545ee6…

Thanks for confirming @Pedro_Trindade . I have raised the request and will let you know when I receive a response.

Hi Mike, Thanks so much for your patience. I know it's been a while. I've followed up with the team and they have confirmed that they don't see the traffic coming through, going back to April. They've also mentioned that they don't explicitly support IPv6. Can you try using an IPv4 compatible addr…

Hi @mfridrikhson , Thanks for your patience. The team have followed up and have confirmed that the ASN is allowed on our side. They have also stated that IPv6 is not supported. I assume that IPv4 is not enabled on your host, but it might be worth double checking. If you're still encountering issues…

Thanks for confirming @mfridrikhson ! If you do find out a cause or fix that you're able to share do let us know so I can direct people in future with a similar issue. Good luck!

Hi @fjfi , I've received confirmation that the ASN has now been unblocked and you should be able to download the asset. Do let us know if you encounter any further issues.

Hi @yalogachev , Thanks for raising. We've investigated the ASN that your IP is connected with and sadly we're not able to unblock it. I would recommend trying another IP if possible.

Hi. Please unblock the IP: 49.13.147.145 https://artifacts.elastic.co/GPG-KEY-elasticsearch But it will probably fail for other URLs as well. ip: "49.13.147.145", hostname: "static.145.147.13.49.clients.your-server.de", city: "Nürnberg", region: "Bavaria", country: "DE", loc: "49.4542,11.0775", o…

Are you getting 403's when downloading? Please read here first

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mfridrikhson (Mykhailo Fridrikhson) September 12, 2024, 10:18am 470

@carly.richmond Thanks for the help, I can also confirm that the issue is not restricted to the Elastic URLs, so I reached out to Hetzner support for the help. Thanks again for the quick turnaround on my request.

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Are you getting 403's when downloading? Please read here first

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