Are you getting 403's when downloading? Please read here first

[Quanny (Pavel Panferov)]

Hi@carly.richmond
IPv6 is disabled on server, i was trying to download:
https://artifacts.elastic.co/packages/8.x/yum/8.16.1/logstash-8.16.1-x86_64.rpm
https://artifacts.elastic.co/packages/8.x/yum/8.16.1/kibana-8.16.1-x86_64.rpm
https://artifacts.elastic.co/packages/8.x/yum/8.16.1/elasticsearch-8.16.1-x86_64.rpm
https://artifacts.elastic.co/packages/8.x/yum/8.16.1/filebeat-8.16.1-x86_64.rpm

ERROR: Download failed: https://artifacts.elastic.co/packages/8.x/yum/8.16.1/elasticsearch-8.16.1-x86_64.rpm - [Errno 14] HTTPS Error 403 - Forbidden.
ERROR: Download failed: https://artifacts.elastic.co/packages/8.x/yum/8.16.1/filebeat-8.16.1-x86_64.rpm - [Errno 14] HTTPS Error 403 - Forbidden.
ERROR: Download failed: https://artifacts.elastic.co/packages/8.x/yum/8.16.1/kibana-8.16.1-x86_64.rpm - [Errno 14] HTTPS Error 403 - Forbidden.
ERROR: Download failed: https://artifacts.elastic.co/packages/8.x/yum/8.16.1/logstash-8.16.1-x86_64.rpm - [Errno 14] HTTPS Error 403 - Forbidden.

[carly.richmond]

Thanks @Quanny! I've added those details to the ticket. I'll be back in touch when I've received an update.

[fury2006 (Ruslan)]

Hello, i have encountered a 403 error trying to download any of packages.

Help with this trouble please

{
  "ip": "176.124.213.95",
  "city": "Saint Petersburg",
  "region": "St.-Petersburg",
  "country": "RU",
  "loc": "59.9386,30.3141",
  "org": "AS9123 TimeWeb Ltd.",
  "postal": "195213",
  "timezone": "Europe/Moscow",
  "readme": "https://ipinfo.io/missingauth"
}

[carly.richmond]

Hi @fury2006,

Welcome to the community! Thanks for sharing your issue. Sadly we're not able to unblock this IP.

Hope that helps!

[AlexTa]

Good evening, faced with error 403

{
  "ip": "5.188.200.216",
  "city": "Tallinn",
  "region": "Harjumaa",
  "country": "EE",
  "loc": "59.4338,24.7748",
  "org": "AS214790 Brainoza OU",
  "postal": "10147",
  "timezone": "Europe/Tallinn",
  "readme": "https://ipinfo.io/missingauth"
}

i was trying to download:
https://artifacts.elastic.co/downloads/elasticsearch/elasticsearch-8.16.1-amd64.deb
https://artifacts.elastic.co/downloads/logstash/logstash-8.16.1-amd64.deb
https://artifacts.elastic.co/downloads/kibana/kibana-8.16.1-amd64.deb

[carly.richmond]

Welcome @AlexTa! Thanks for providing the IP details. I've not spotted anything obvious as to why this IP is blocked, so I've raised a request with the team to check and confirm.

Just a warning it can take some time for the request to be actioned. In the meantime, please ensure you don't have IPv6 enabled on the host as per the title topic.

Hope that helps!

[Andrew_Bugakov]

Please open access to repositories to 88.99.190.20

Err:5 https://artifacts.elastic.co/packages/8.x/apt stable InRelease
  403  Forbidden [IP: 34.120.127.130 443]
Reading package lists... Done
E: Failed to fetch https://artifacts.elastic.co/packages/8.x/apt/dists/stable/InRelease  403  Forbidden [IP: 34.120.127.130 443]
E: The repository 'https://artifacts.elastic.co/packages/8.x/apt stable InRelease' is not signed.

curl http://ip-api.com/json/
{
"status":"success",
"country":"Germany",
"countryCode":"DE",
"timezone":"Europe/Berlin",
"isp":"Hetzner Online GmbH",
"org":"Hetzner",
"as":"AS24940 Hetzner Online GmbH",
"query":"88.99.190.20"
}

[carly.richmond]

Hi @Andrew_Bugakov,

Welcome! Thanks for raising your issue. We've had a few requests on this thread related to AS24940, including this most recent conversation:

Are you getting 403's when downloading? Please read here first

Hi @Nikos_Levogiannis, I've raised the issue with the team several times and they have confirmed that the ASN is allowed on our side each time. We don't block on an individual IP level. @mfridrikhson was following up with a similar issue as they were seeing blocks on non-Elastic URLs too, and I'm not sure if he got a resolution. The only other potential issue I can think of is if you have IPv6 enabled despite using an IPv4 host as IPv6 is not strictly supported. Can you check that? If not fee…

I've followed up with the team several times and they have confirmed that this ASN is allowed on our side. Can you check if you have IPv6 enabled? If not I would recommend following up with Hertzner.

Hope that helps!

[yury_valynets]

Hi can you help me?
https://artifacts.elastic.co/downloads/elasticsearch-plugins/analysis-icu/analysis-icu-8.15.2.zip

$ curl ipinfo.io
{
  "ip": "193.164.155.20",
  "city": "Helsinki",
  "region": "Uusimaa",
  "country": "FI",
  "loc": "60.1695,24.9354",
  "org": "AS56971 CGI GLOBAL LIMITED",
  "postal": "00100",
  "timezone": "Europe/Helsinki",
  "readme": "https://ipinfo.io/missingauth"
}

[carly.richmond]

Hi @yury_valynets,

Welcome to the community! Thanks for flagging your issue. My initial checks on the IP don't see an obvious reason for the block, so I've raised a request with the team. I'll report back when I have an update.

Please that that it can take time for the request to be actioned.

Hope that helps!

[vitjaa.tarasevich (Viktor Tarasevich)]

Hello, I encountered error 403
please help

[carly.richmond]

Hi @vitjaa.tarasevich,

Welcome! Thanks for flagging the issue. Sadly we're not able to unblock this IP.

Hope that helps!

[SpaiceVip]

Hi I'm getting this 403 forbidden error on a new Leaseweb server instance:

• ip:"173.208.51.38",

• city:"London",

• region:"England",

• country:"GB",

• loc:"51.5085,-0.1257",

• org:"AS205544 Leaseweb UK Limited",

• postal:"E1W",

• timezone:"Europe/London",

And at all URLs including:

https://artifacts.elastic.co/packages/7.x/apt
https://artifacts.elastic.co/GPG-KEY-elasticsearch

[carly.richmond]

Hi @SpaiceVip,

Thanks for flagging. Can you confirm if you are receiving the same error on the latest version (8.x) and which command you are running?

In the meantime I've raised a request to check and unblock the IP following initial checks. I'll revert back when I've received an update.

Hope that helps!

[carly.richmond]

Hi @SpaiceVip, @yury_valynets, @AlexTa, @Quanny and @vovan13111,

I hope you're well. I've received word today that all ASNs associated with your IPs have been allowed. If you have any further issues just let us know.

Hope that helps!

[Nikita_Sarkisov]

Hi, we are getting 403 could you please unban our ip from Kazakhstan?
{
"ip": "109.248.32.220",
"hostname": "admin.sensus.kz",
"city": "Karagandy",
"region": "Karaganda",
"country": "KZ",
"loc": "49.8019,73.1021",
"timezone": "Asia/Almaty",

[carly.richmond]

Hi @Nikita_Sarkisov,

Welcome! Thanks for raising your issue. Can you confirm which asset you are trying to access/ command you are running that is resulting in a 403?

In the meantime I'll raise a request with the team to confirm if the IP can be unblocked.

Hope that helps!

[Nikita_Sarkisov]

[Edgars_Lukss]

Hello,

Can you please unblock these IP addresses?
Thanks in advance!

{
  "ip": "81.94.230.226",
  "hostname": "*dev*",
  "city": "Riga",
  "region": "Riga",
  "country": "LV",
  "loc": "56.9460,24.1059",
  "org": "AS12993 SIA Digitalas Ekonomikas Attistibas Centrs",
  "postal": "LV-1001",
  "timezone": "Europe/Riga",
  "readme": "https://ipinfo.io/missingauth"
}

[carly.richmond]

Hi @Edgars_Lukss,

Welcome! Thanks for raising your issue. Can you confirm which asset you are trying to access/ command you are running and that you're receiving a 403 error?

In the meantime I'll raise a request with the team to confirm if the IP can be unblocked.

Hope that helps!