Are you getting 403's when downloading? Please read here first

Meta Elastic
482

Hi @Nikos_Levogiannis,

I've raised the issue with the team several times and they have confirmed that the ASN is allowed on our side each time. We don't block on an individual IP level. @mfridrikhson was following up with a similar issue as they were seeing blocks on non-Elastic URLs too, and I'm not sure if he got a resolution.

The only other potential issue I can think of is if you have IPv6 enabled despite using an IPv4 host as IPv6 is not strictly supported. Can you check that?

If not feel free to supply a trace and the response from Hertzner that you have received and I can follow up again.

483

Hi @carly.richmond.
We are again receiving complaints from our customers regarding the inaccessibility of your resources from our subnet 95.47.238.1/23.
Could you check the blocking on your side again?
Thank you.

484

Hi @zhnv,

Thanks for getting back in touch. I've checked the ASN that the subnet belongs to and it is explicitly allowed on our side. When we last checked this range in January we say many accepted requests and no dropped requests. Do you have any customer traces confirming dropped requests?

I would recommend checking that the requests are being made via IPv4, and that IPv6 is not enabled, as that has caused issues for others in the past.

Hope that helps!

485

Thank you, let us check.

486

Hello Could you please unblock:

62.204.42.178
AS207728

Resolving artifacts.elastic.co (artifacts.elastic.co)... 34.120.127.130, 2600:1901:0:1d7::
Connecting to artifacts.elastic.co (artifacts.elastic.co)|34.120.127.130|:443... connected.
HTTP request sent, awaiting response... 403 Forbidden
2024-10-23 09:42:06 ERROR 403: Forbidden.

487

Hi @Mark5,

Welcome! Can you confirm which artifact you are trying to access?

In the meantime I've raised a request and will revert back when I have a response.

Hope that helps!

488

Hi @carly.richmond
--2024-10-23 19:25:20-- https://artifacts.elastic.co/downloads/elasticsearch/elasticsearch-8-15.3-amd64.deb

489

hi @carly.richmond im getting 403 from moscow. Can u help me? Thanks

{
  "ip": "158.160.10.190",
  "city": "Moscow",
  "region": "Moscow",
  "country": "RU",
  "loc": "55.7522,37.6156",
  "org": "AS200350 Yandex.Cloud LLC",
  "postal": "101000",
  "timezone": "Europe/Moscow",
  "readme": "https://ipinfo.io/missingauth"
}
490

Thanks @Mark5! I've received word from the team that the ASN has been added to the allowlist. If you encounter any issues downloading from that IP just let me know.

491

Hi @mkozturk,

Welcome! Thanks for reaching out. We are unable to unblock any RU-based IPs.

Hope that helps!

492

Good evening, faced with error 403

{
  "ip": "94.228.161.19",
  "city": "Frankfurt am Main",
  "region": "Hesse",
  "country": "DE",
  "loc": "50.1153,8.6823",
  "org": "AS216127 INTERNATIONAL HOSTING COMPANY LIMITED",
  "postal": "60313",
  "timezone": "Europe/Berlin",
  "readme": "https://ipinfo.io/missingauth"
}e
493

Hi @HinoBi,

Welcome! Thanks for raising your issue. Sadly I've checked the ASN that your IP belongs to (AS216127) contains IP ranges connected to a sanctioned country. Therefore we're unable to unblock this ASN.

Can you check if you're able to access Elastic artefacts/ run the required command on another IP?

Let us know.

494 
{
  "ip": "45.159.189.35",
  "city": "Amsterdam",
  "region": "North Holland",
  "country": "NL",
  "loc": "52.3740,4.8897",
  "org": "AS14576 Hosting Solution Ltd.",
  "postal": "1012",
  "timezone": "Europe/Amsterdam",
  "readme": "https://ipinfo.io/missingauth"
}
495

Hi @HinoBi,

Looking at the above IP, it is part of ASN AS14576 which also contains IP ranges connected to a sanctioned country. Sadly we can't unblock that ASN either.

Hope that helps!

496

Good evening, encountered a 403 error when downloading from artifacts.elastic.co

{
  "ip": "178.217.100.10",
  "hostname": "hosted-by.ruweb.net",
  "city": "Amsterdam",
  "region": "North Holland",
  "country": "NL",
  "loc": "52.3740,4.8897",
  "org": "AS216139 Iron Hosting Centre LTD",
  "postal": "1012",
  "timezone": "Europe/Amsterdam",
  "readme": "https://ipinfo.io/missingauth"
}
497

Hi @vovan13111,

Welcome! Thanks for raising your issue. I'll follow up on the team to double check if we are able to unblock this one.

I'll update you when I've had a response. Just a warning that it can take some time for these requests to be actioned.

Hope that helps!

498

I encountered an issue while trying to install the Kibana package. During the installation process, I received the following error:

Err:1 https://artifacts.elastic.co/packages/8.x/apt stable/main amd64 kibana amd64 8.16.1
  403 Forbidden [IP: 34.120.127.130 443]
E: Failed to fetch https://artifacts.elastic.co/packages/8.x/apt/pool/main/k/kibana/kibana-8.16.1-amd64.deb  403 Forbidden [IP: 34.120.127.130 443]
E: Unable to fetch some archives; maybe you need to run 'apt-get update' or try with --fix-missing?

Could you kindly assist with resolving this error?

Here is my IP information for reference:

curl ipinfo.io
{
  "ip": "194.87.109.192",
  "city": "Zürich",
  "region": "Zurich",
  "country": "CH",
  "loc": "47.3667,8.5500",
  "org": "AS215346 Big Data Host LLC",
  "postal": "8000",
  "timezone": "Europe/Zurich",
  "readme": "https://ipinfo.io/missingauth"
}