Elastic apm : can't find service name mentioned in elastic apm agent on kibana ui or in elastic index

If you are asking about a problem you are experiencing, please use the following template, as it will help us help you. If you have a different problem, please delete all of this text :slight_smile:

Kibana version: 7.5.0

Elasticsearch version: 7.5.0

APM Server version: 7.5.0

APM Agent language and version: elastic apm agent 1.12.0

Browser version: Google Chrome 79.0.3945.117

Original install method (e.g. download page, yum, deb, from source, etc.) and version: docker

Fresh install or upgraded from other version?: fresh install

Is there anything special in your setup? For example, are you using the Logstash or Kafka outputs? Are you using a load balancer in front of the APM Servers? Have you changed index pattern, generated custom templates, changed agent configuration etc.

Description of the problem including expected versus actual behavior. Please include screenshots (if relevant): can't find service name mentioned in elastic apm agent on kibana ui or in elastic index
It is showing by default values.
Agent configuration in catalina_opts:
-javaagent:/opt/tomcat8/lib/elastic-apm-agent-1.10.0.jar
-Delastic.apm.service_name=AppServer
-Delastic.apm.server_url=http://xx.xx.xx.xx:8200
-Delastic.apm.capture_jmx_metrics
-Delastic.apm.application_packages=org.example

Steps to reproduce:
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Errors in browser console (if relevant):

Provide logs and/or server output (if relevant):

Hi and thanks for your question :slightly_smiling_face:

This troubleshooting guide should get you started: https://www.elastic.co/guide/en/apm/agent/java/current/trouble-shooting.html#trouble-shooting-no-data

If you get stuck, share your logs as described at the top of that page.

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