Kibana crashes - Error loading data

Elastic Stack Kibana
1

Hi everyone,
I have an issue with Kibana when I run a search with time range > 3hrs, is returning

Error loading data

Request to Elasticsearch failed: {"error":{}}

Error: Request to Elasticsearch failed: {"error":{}}
    at http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:4900279
    at Function._module.service.Promise.try (http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:2504083)
    at http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:2503457
    at Array.map (<anonymous>)
    at Function._module.service.Promise.map (http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:2503414)
    at callResponseHandlers (http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:4898793)
    at http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:4881154
    at processQueue (http://logs.isoftbet.com:5601/built_assets/dlls/vendors.bundle.dll.js:435:204190)
    at http://logs.isoftbet.com:5601/built_assets/dlls/vendors.bundle.dll.js:435:205154
    at Scope.$digest (http://logs.isoftbet.com:5601/built_assets/dlls/vendors.bundle.dll.js:435:215159)

any idea about how can I troubleshoot it?
Thanks

2

Hi

Do you have access to the Elasticsearch logs? Since this error messages doesn't help much.
https://www.elastic.co/guide/en/elasticsearch/reference/current/logging.html

In which part of Kibana do you get this error message?

thx & best,
Matthias

3

Hi, yes I do have access to the ELS logs, and I'm getting this error on discover page, when I am running a normal search, also I have 3-coordinators, 3 data-nodes, 3cold-nodes.

What log should I check? Kibana is not reporting anything itself.

Thanks for the help!

4

You should check for errors in elasticsearch.log, depending on your type of installation and setup it can be named differently.

5

I fixed changing this parameter

elasticsearch.requestTimeout: 500000

6

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.