Kibana throwing errors behind a load balancer

[gborg (Gudrun Olafsdottir)]

Hello, I have been having some issues where Kibana is throwing me "clear your session" errors

User enter's Kibana, loads a dashboard, a few minutes pass, error occurs

Setup:

F5 hardware load balancer ----- --------- > Server 1: Apache reverse proxy to localhost --- > Kibana 
                                         |
                                         |______ > Server 2: Apache reverse proxy to localhost --- > Kibana 

Full error:

Something went wrong
Try refreshing the page. If that doesn't work, go back to the previous page or clear your session data.

Clear your session

Go back
Courier fetch: Cannot read property 'timed_out' of null
Version: 7.5.0
Build: 27521
TypeError: Cannot read property 'timed_out' of null
at https://myurl/bundles/commons.bundle.js:3:4896083
at Function._module.service.Promise.try (https://myurl/bundles/commons.bundle.js:3:2501410)
at https://myurl/bundles/commons.bundle.js:3:2500784
at Array.map ()
at Function._module.service.Promise.map (https://myurl/bundles/commons.bundle.js:3:2500741)
at callResponseHandlers (https://myurl/bundles/commons.bundle.js:3:4895925)
at https://myurl/bundles/commons.bundle.js:3:4878286
at processQueue (https://myurl/built_assets/dlls/vendors.bundle.dll.js:435:204190)
at https://myurl/built_assets/dlls/vendors.bundle.dll.js:435:205154
at Scope.$digest (https://myurl/built_assets/dlls/vendors.bundle.dll.js:435:215159)

[Brandon_Kobel]

Hey @gborg, this has been reported a few times and it's generally when a reverse-proxy is configured incorrectly and responds in an incorrect manner. Would you mind capturing a HAR of the network traffic when you see this error in the console? https://community.box.com/t5/Managing-Content-Troubleshooting/How-to-Generate-Network-Captures-for-Troubleshooting/ta-p/366 walks you through this process.

[gborg (Gudrun Olafsdottir)]

Hello

I am currently on vacation, will do so when I'm back