Pagerduty - Set Urgency - Feature Request

bevano · September 9, 2021, 1:06am

Within Pagerduty there is a concept of 'urgency' for incidents. Based on the level of urgency different rules get applied.

This should be configurable within Kibana to set the Urgency. I see this was previously raised for watcher but hasn't been actioned.

github.com/elastic/elasticsearch

Watcher > Pager Duty > Set Incident Urgency

opened 08:42AM - 08 Jan 21 UTC

runtman

>enhancement :Data Management/Watcher team-discuss Team:Data Management

**Describe the feature:** Currently, with the watcher > pagerduty integration…, every incident that gets sent to pager duty is marked as `high` for it's urgency If you see here, there is no option for urgency: https://www.elastic.co/guide/en/elasticsearch/reference/current/actions-pagerduty.html However if you see here: https://developer.pagerduty.com/api-reference/reference/REST/openapiv3.json/paths/~1incidents/post The ability to set urgeny is available in their API. **Describe a specific use case for the feature:** We want all alerts to go to pagerduty, but we don't want them all being marked as high. We want to be able to triage this ourselves. This should be changeable.

Is it possible to get this added, I think it would be a small change. All thats required is adding a dropdown box to select the Urgency based on alert.

mattkime · September 14, 2021, 12:58pm

Hello @bevano

There are a couple of ways you can express interest in a feature - you can voice your support on the github issue or you can create a pull request.

Thanks,
Matt

system · October 12, 2021, 12:58pm

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