Problem accessing charts and artifacts from hetzner.de servers

Meta Elastic
1

Hi folks! I have a strange issue with getting artifacts (debs, helm charts) from elastic.co for my cloud at Hetzner.de. Some servers are downloading them fine, but others just get 403 error. Is there a reason for that, did I missed something? I can't find the pattern, servers are from different subnets, some of them are just rented and simply yet empty, so they shouldn't be doing any activity against helm.elastic.co or artifacts.elastic.co

2

Hey,

this looks indeed weird and fishy. Can you share ip blocks or exact error messages, so we could take a look?

--Alex

3

Hi Alexander,

The message is just this (if I curl helm.elastic.co, for example):
<!doctype html><meta charset="utf-8"><meta name=viewport content="width=device-width, initial-scale=1"><title>403</title>403 Forbidden

As for ranges, I have problems with almost all 135.181.0.0/16 addresses, though there are several which got 200 reply and proper output. Also 65.108.0.0/15 and 95.217.0.0/16 seem to be affected. I do not see a pattern really. Say I have 20 servers in 135.181.0.0/16 subnet, 18 of which do reply with 403, while 2 are completely ok.

Most of my servers are in Helsinki's DCs, if it rings any bells.

4

I have forwarded this internally and we will take a look. it seems there is indeed an issue with wrongly blocking some IPs.

Thanks for raising!

5

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