After I changed back to basic license after starting trail license, I found that I can't start trail license again, though it hasn't reached the deadline of one month since I first started it. The response is ""eligible_to_start_trial":false". If I want to start trial license, what should I do?

Trial license

li_jessen2016 (Li Jessen) January 15, 2019, 1:05am 3

I wrote a email to them but got no reply so far.

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Trial license

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