Unable to uninstall Endgame Sensor

Elastic Security
1

Hello,

I'm not able to remove an old sensor from some machines (Win 10).

Command being ran:
SensorWindowsInstaller-Sensor1.exe -c SensorWindowsInstaller-Sensor1.cfg -k API_KEY_REDACTED_HERE -d false -l install.log

Log shows:
info: Sensor installer version: 3.50.6
info: Download URL : https://18.210.137.132/v1/windows/binary
info: Download template : ed76c2ae-287f-4b8b-aa3d-f4716b5863a7
info: Download API Key : API_KEY_REDACTED_HERE
info: Download CA cert : 1924 bytes
info: Download retry count : 10
info: Download retry delay (milliseconds) : 30000
info: Successful install pause (seconds) : 5
info: Self-delete? : no
info: Downloading sensor
info: Set Proxy:
info: Downloading: https://18.210.137.132/v1/windows/binary?arch=x64&profile=ed76c2ae-287f-4b8b-aa3d-f4716b5863a7&uuid=72e6b747-91da-16d5-dc6c-9e69d15b6be3&apikey=API_KEY_REDACTED_HERE&ipv4=10.0.0.7&osMajor=10&osMinor=0&spMajor=0&spMinor=0
info: retryCount=10
debug: CURL error 7: Error [Failed to connect to 18.210.137.132 port 443: error]
debug: CURL error 7: Error [Failed to connect to 18.210.137.132 port 443: error]

How can I uninstall?

2

Hi @Greg_Schles, could you please submit a help ticket through Elastic Support and we'll get you sorted out.

3

@ferullo, I opened up a ticket but never heard back.

Are you able to speak with me directly?

4

Did you ever receive a response to this Greg?

The company I work for has Endgame Security (esensor) installed on a few remaining legacy machines and we are unable to remove this without formatting the machines.

A contractor installed the product on the machines, but did not provide any uninstall instructions or API key to be able to uninstall the product.

Any ideas?