We can't find products matching the selection

Elastic Stack Elasticsearch
1

There is an online store on Magento 2.3.2
When you open a department

Error
Error1507×787 90.3 KB
, a blank page appears without product cards with an error "We can't find products matching the selection.". The hosting technical support said that the problem is related to Elastic. Does anyone know what is the reason for this error?

2

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