When i import a map to my dashboard it loses some of the details

Morning all,
Hoping you can help me with this, when I create a map and I then move it into a dashboard I lose a lot of the detail when I zoom in, see screen shots.

Before I move to a dashboard:

After i move to dashboard:

I need to be able to get the full details of the map when i zoom in.

Thanks in advance.


Which version are you using?

Hi @dadoonet, sorry about the delay, the version is 7.6.1

Hope this helps.


Could you try with 7.17 at least?

this is the only version i can use

But may be you could try to reproduce the problem in a more recent version? I'm not saying to upgrade your existing cluster. That way we could know where to search...

At least, on my side, I don't see any issue.

I'm wondering which exact version you are using... Could you run this?


Hi David,
"lucene_version" : "8.4.0", hope this what you are looking for

  "name" : "prdc-plv-es01",
  "version" : {
    "number" : "7.6.1",
    "build_flavor" : "default",
    "build_type" : "zip",
    "build_snapshot" : false,
    "lucene_version" : "8.4.0",
    "minimum_wire_compatibility_version" : "6.8.0",
    "minimum_index_compatibility_version" : "6.0.0-beta1"

Ok. So I don't see what the issue can be.
I think that to fix your issue, there's no other way than upgrading.

hi @thomas4, two questions:

  • Can you confirm if you are on an Elastic Basic license or higher?
  • Are there any errors in your browser's developer console or network tab?

Hi @jsanz
i have a Platinum licence, i can only use this version 7.6.1 can't update to anything higher

no errors in the browser or network tab

Great. I'd ask the support team then. But I guess they will tell you the same thing.

It would be good to open a support ticket so we can get more concrete details that are not possible to share here on a public forum (e.g., a HAR file of a complete dashboard load).

Mind that this is an unsupported version, but I think we can at least spend a bit of time from the support channel trying to understand why this is happening.

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