Can I open a case about logstash in elastic support?

Hi, our enterprise has 5 different platinium subscriptions, and whe are having a problem with logstash, it is posible to open a case? or the support its only for Elasticsearch?

The support is about the whole stack AFAIK.

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Absolutely this is possible, depending on where your it is you need support within logstash
they can provide a level of help. (for example a community plugin might be best effort where as 100% elastic stuff is 100% supported)

I do believe logstash is only under "self managed" as it is not part of the cloud but you can then select the correct option:


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