Cannot access management console for any of our deployments

[Tommy_Romano]

We are using Elastic Cloud on GCP and we cannot access the management console for any of our deployments. Each one results in a "connection reset" error in the web browser. Additionally, our terraform runner cannot access the management APIs.

Is there something going on?

[stephenb (Stephen Brown)]

Hi @Tommy_Romano Welcome to the community and thanks for using Elastic Cloud

I do not see any issues / incident logs for today on Elastic Cloud.

https://cloud-status.elastic.co/

Are you are saying you can not access

https://cloud.elastic.co

If you can you should open a support ticket if the issue is accessing individual deployments

[Tommy_Romano]

We do not have a support tier, so we are unable to open a ticket.

To be specific, we saw the following issues:

• We got context deadline exceeded errors when querying https://api.elastic-cloud.com/api/v1/deployments/{deployment_id}
• We could access https://cloud.elastic.co, but if we clicked on "Manage" on any of the deployments, the linked console would never load.
• We could not access the Kibana dashboard by clicking on the deployment name - it would immediately result in a "connection reset" error

All these issues seem to have resolved on their own (we didn't do anything except wait), but we had these errors across all 3 of our deployments for around 20-30 minutes