Elastic Analyst Practice Exam - cannot connect to Strigo

I have worked through many courses through my subscribed email address. I am unable to connect to the strigo environment that supports the analyst practice exam. Any suggestions? ( actual email removed below ) ( elastic is my course provider )

Welcome, d xxxxx!

You're signed-in to Strigo.

Unfortunately, we cannot connect you to this training environment.

This could happen if you're not enrolled in the course, or if you signed-in to Strigo with a different address than the one you enrolled in this course with.

If dxxxxx.xxxxx@xxxxxx.com is the address you used to enroll to the course, please contact your course provider, as they can best help you resolve this issue.

If not, please [sign in with the correct address.]

Hello sertaw - Apologies for the system issue. Can you please submit a help desk ticket to training@elastic.co for assistance with your Strigo enrollment.

I submitted an email. Hopefully that is good to open a ticket.

Thank you for your help.

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