Error calling connector: Status code: undefined. Message: Unexpected API Error: ECONNABORTED - timeout of 60000ms exceeded

Elastic Security
1

Hello, I am receiving this error message. Do you have any idea how I can diagnose it?

I have already deleted the connector and created it again, but the problem persists.

Error calling connector: Status code: undefined. Message: Unexpected API Error: ECONNABORTED - timeout of 60000ms exceeded

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2

Hello! A few clarifying questions so we can get to the bottom of this issue:

  1. Are you using Elastic Cloud or self-managed?
  2. Which connector type is configured for this model? (“OpenAI”, “OpenAI compatible”, “Azure OpenAI”, or a custom connector.)
  3. When you hit “Test connector” in Stack Management → Connectors for this OpenAI connector, does it succeed or return the same ECONNABORTED?
  4. Does the connector return results if you ask different security question (what happens if you reduce the prompt size?)?