Error calling connector: Status code: undefined. Message: Unexpected API Error: ECONNABORTED - timeout of 60000ms exceeded

Elastic Security
1

Hello, I am receiving this error message. Do you have any idea how I can diagnose it?

I have already deleted the connector and created it again, but the problem persists.

Error calling connector: Status code: undefined. Message: Unexpected API Error: ECONNABORTED - timeout of 60000ms exceeded

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2

Hello! A few clarifying questions so we can get to the bottom of this issue:

  1. Are you using Elastic Cloud or self-managed?
  2. Which connector type is configured for this model? (“OpenAI”, “OpenAI compatible”, “Azure OpenAI”, or a custom connector.)
  3. When you hit “Test connector” in Stack Management → Connectors for this OpenAI connector, does it succeed or return the same ECONNABORTED?
  4. Does the connector return results if you ask different security question (what happens if you reduce the prompt size?)?
3

Hello, thank you for responding.

1. Self-managed

2. OpenAI

3. Image attached

4. Does not respond to any type of question

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I went to https://platform.openai.com/settings/organization/api-keys and the API is active. I even deleted it and recreated it with another model, but I got the same result

Could it be related to the model tokens? I remember that I made a $5 deposit with the cheapest model in order to test it. At first it worked, but then suddenly it stopped working.

When I go to Billing https://platform.openai.com/settings/organization/billing/overview, I see that I still have $4.44 available.

The only thing that comes to mind is that if this expires monthly, it could be the cause. Otherwise, I have no idea what the cause of the error is or how to diagnose it.

4

With this command, I was able to identify the problem. It seems that the firewall is blocking it.

curl -v --connect-timeout 5 https://api.openai.com/v1/models

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tail -1000 /var/log/kibana/kibana.log |grep -i "gpt"

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I must request permissions from the firewall administrator so that the Kibana server can reach api.openai.com.

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