Failed to decrypt report job data. Please ensure that xpack.reporting.encryptionKey is set and re-generate this report

Elastic Stack Kibana
1

Hi everyone :slight_smile:

I’m new here, I signed up because we’re having some issues with Kibana and I’m hoping someone can help :heart:

We have Kibana v8.13.4 exposed on an AWS EC2 instance. It’s the only one Kibana instance we have.

When I try to create a report, the section Management > Alerts and Insights > Reporting throws the following error:

No report generated
ReportingError(code: unknown_error) "Failed to decrypt report job data. Please ensure that xpack.reporting.encryptionKey is set and re-generate this report. Error: Unsupported state or unable to authenticate data"

Okay, from the error it looks like we don’t have xpack.reporting.encryptionKey set in kibana.yml, which makes sense. So I generated and set a key that meets the requirements, restarted Kibana, but the same error continues to appear, even though the key has been set.

Does anyone have an idea what I could check / what the issue might be? If you need more information, please let me know!

Have a great day!

2

Hello @francescoa

Welcome to the Community!!

I am not sure if below post can help where similar issue was encountered :

If the issue is not fixed pease share your kibana.yml, but make sure it is redacted (remove or replace any production IPs, passwords, or other sensitive values).

Thanks!!