Kibana 7.6.0 - Unable to generate report. Error: Failed to decrypt report job data

Elastic Stack Kibana
1

I've been googling around for a solution for this, and all the answers seem to be pretty much the exact same. But they don't seem to be my problem.

Generating a report by any used results in the following error:

Unable to generate report

Error: Failed to decrypt report job data. Please ensure that xpack.reporting.encryptionKey is set and re-generate this report. Error: Unsupported state or unable to authenticate data

I have two Kibana instances behind an haproxy load balancer. Both contain the exact same config (more or less). The notables are:

kibana.index: ".kibana"
xpack.reporting.encryptionKey: "HaTvhjnShOjn4RDm1oEgEPLS8CF074mr"
xpack.encryptedSavedObjects.encryptionKey: "HaTvhjnShOjn4RDm1oEgEPLS8CF074mr"
xpack.security.encryptionKey: "HaTvhjnShOjn4RDm1oEgEPLS8CF074mr"

I've verified these are identical on both Kibana nodes. I've restarted them, regenerated reports, same failure.

I'm kind of at a loss...every google search says the same thing, but it's not working. Any other suggestions would be appreciated :smiley:

2

Can you share your complete kibana.yml file?

3

Sigh. Apparently posting here makes my brain work.

When I would click on the details icon (in the management -> reporting area) for the failed reports, I noticed the "Processed By" node was.....not one of my two Kibana nodes. Discovered someone had installed another copy of Kibana in our cluster to test something, and that node was picking up the reporting jobs (and of course, it did not have the same encryptionKey settings).

Test server nuked, everything works now. :slight_smile:

4

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