Same question here:
I have ENTERPRISE subscription level in Elastic Cloud and cannot install custom plugin due to disabled option as shown above. https://cloud.elastic.co/deployment-features/extensions/create
The messages is "This feature is not available for your subscription level." but I have ENTERPRISE subscription level.
How can I enable this option?
Please see Support for Elastic Cloud, Hosted Elasticsearch | Elastic on how to raise a support ticket for Elastic Cloud
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