Installable plugin (Elastic cloud - ES 7.15)

Trying to add plugin (.zip) through the Extensions tool. But I can't choose "installable plugin". Says it is not supported by my subscription. No additional information and nothing in the documentation. Have tried all tiers (Standard, Gold, Platinum, different instance sizes etc) and nothing makes the option available. Any idéas?

Have you been through Upload custom plugins and bundles | Elasticsearch Service Documentation | Elastic to make sure the plugin you have matches all the requirements?

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