JOB @ Sematext: Professional Services Lead => Head


(Otis Gospodnetić) #1

Hello,

We have what I think is a great opening at Sematext. Ideal candidate would
be in New York, but that's not an absolute must. More info below + on


job-ad-speak, but I'd be happy to describe what we are looking for,
what
we do, and what types of companies we work with in regular-human-speak
off-line.

DESCRIPTION

Sematext is hiring a technical, hands-onProfessional Services Lead to join,
lead, and grow the Professional Services side of Sematext and potentially
grow into the Head role.

REQUIREMENTS

  • Experience working with Solr or Elasticsearch

  • Plan and coordinate customer engagements from business and technical
    perspective

  • Identify customer pain points, needs, and success criteria at the onset
    of each engagement

  • Provide expert-level consulting and support services and strive to be a
    trustworthy advisor to a wide range of customers

  • Resolve complex search issues involving Solr or Elasticsearch

  • Identify opportunities to provide customers with additional value through
    our products or services

  • Communicate high-value use cases and customer feedback to our Product
    teams

  • Participate in open source community by contributing bug fixes,
    improvements, answering questions, etc.

EXPERIENCE

  • BS or higher in Engineering or Computer Science preferred

  • 2 or more years of IT Consulting and/or Professional Services experience
    required

  • Exposure to other related open source projects (Hadoop, Nutch, Kafka,
    Storm, Mahout, etc.) a plus

  • Experience with other commercial and open source search technologies a
    plus

  • Enterprise Search, eCommerce, and/or Business Intelligence experience a
    plus

  • Experience working in a startup a plus

Otis

Performance Monitoring * Log Analytics * Search Analytics
Solr & Elasticsearch Support * http://sematext.com/

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(system) #2