Hello @maxxer
One thing worth checking is whether this only happens in a specific Kibana space. Kibana permissions are space-specific, so if this is a new or different space, it is possible the user doesn’t have reporting (PDF) permissions there. Even if they can generate reports in other spaces, missing reporting privileges in just one space would block it there.
Also, this user was able to generate PDF reports in the past, right? And it suddenly stopped working? If only this user is impacted, we may need to review the differences in role assignments between this user and others to understand why it’s user-specific.
I have checked for say user ABC same dashboard , in space PDF-YES :
With same user in space PDF-NO :
Thanks!!