Not getting whitelist confirmation email - Cloud

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1

Hello there, I'm trying to set up an alert and from what I've read I must first add the email address to the whitelist. I go to the cloud profile and enter address and it says it's sent the email but I never receive it.

I have tried with emails both in and out of my company. Still no confirmation emails sent.

Any ideas?
Thanks.

Jen

2

Hey,

sorry for the late response. If nothing popped up in your spam folder either, I think the best way to move forward is to open a concrete support case including your cloud cluster id. You can read more about that at https://www.elastic.co/guide/en/cloud/current/ec-get-help.html#ec-how_do_i_open_a_support_case

--Alex

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