Relative time is not working with kibana

Hello,

can anybody help with issues of unable to use the relative time in kibana ?
when I use [ now-20m TO now ] or similar queries it is not giving any results.

Below the field settings.

"created": {

"type": "date",

"format": "strict_date_optional_time||epoch_millis"

Thanks
jay

If you query the _mapping of the index, does your field show date format?

If you view the kibana index pattern, and view the field, does it also show date? If not, did you refresh the index pattern if you happened to change it?

When you created the kibana index pattern, you chose that field to use as your time filter field? It will show a clock symbol next to this field

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