Are elasticsearch support plans for real?


(Luis García Acosta) #1

Here is the situation: We (Company located in Berlin, Germany) are slowly rolling out our elasticsearch cluster. By the end of the year, several use cases should be using elasticsearch as search engine.

While we have a competent engineering team, we would love to have an expert to join our crew for one or two weeks. We have documented some items we want to tackle, but we want to make this interesting, in a hacketon way. Our idea is to hire someone that work closely with our elasticsearch cluster for that period of time and evaluate our setup, discuss new approaches, improve our infrastructure, and do cool stuff with us. If possible, that person could engage in case we have an incident and some kind of external help is needed.

We were thinking on an elasticsearch developer, or a platinum support plan from elasticsearch. I've written 4 times using http://www.elasticsearch.com/contact, and called several times to the given telephone numbers in the contact session, but I can't get a sale person on the line. I hope any representative of elasticsearch reads this post and can give me an advise, on what I have to do to, to give them our money :-).

--
You received this message because you are subscribed to the Google Groups "elasticsearch" group.
To unsubscribe from this group and stop receiving emails from it, send an email to elasticsearch+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/elasticsearch/cde6fe08-2cd1-465b-bacf-233a6b09eb7e%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


(Elissa Nancarrow) #2

Hi Luis,

Thanks for flagging. I have been in contact with one of your colleagues
this week and we are investigating the issue with the website contact form
you experienced. I will also drop you a private note about the next steps
for support that we have been discussing.

Regards,

Elissa Nancarrow
Territory Manager | Elasticsearch

On Friday, August 8, 2014 4:34:09 PM UTC+2, Luis García Acosta wrote:

Here is the situation: We (Company located in Berlin, Germany) are slowly
rolling out our elasticsearch cluster. By the end of the year, several use
cases should be using elasticsearch as search engine.

While we have a competent engineering team, we would love to have an
expert to join our crew for one or two weeks. We have documented some items
we want to tackle, but we want to make this interesting, in a hacketon way.
Our idea is to hire someone that work closely with our elasticsearch
cluster for that period of time and evaluate our setup, discuss new
approaches, improve our infrastructure, and do cool stuff with us. If
possible, that person could engage in case we have an incident and some
kind of external help is needed.

We were thinking on an elasticsearch developer, or a platinum support plan
from elasticsearch. I've written 4 times using
http://www.elasticsearch.com/contact, and called several times to the
given telephone numbers in the contact session, but I can't get a sale
person on the line. I hope any representative of elasticsearch reads this
post and can give me an advise, on what I have to do to, to give them our
money :-).

--
You received this message because you are subscribed to the Google Groups "elasticsearch" group.
To unsubscribe from this group and stop receiving emails from it, send an email to elasticsearch+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/elasticsearch/707cd7f8-6ee6-4a1e-9ab5-5e0eadf64f63%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


(system) #3