Hi,
Over a week ago I contacted Elastic twice about paid technical support but I'm not getting any reply.
I've been trialing Elastic for a long time and recently the project has finally moved from testing to trial production. However due to a lack of skill from my side I am unable to create certain watchers/alerts that we need. I might need a custom visualization/plugin as well.
I contacted Elastic sales requesting a quotation along with a description of the watchers/alerts I need but I have received no reply or confirmed my email was received.
Currently we have Elasticsearch running on EC2 but I want to move to Elastic cloud so we can make use of X-pack.
Gold/platinum support is way too expensive for us hence I want a project based quote for some custom support.