Are you getting 403's when downloading? Please read here first

Meta Elastic
336

Hi Carly
Please unblock the following:

{
  "ip": "37.218.240.214",
  "city": "Amsterdam",
  "region": "North Holland",
  "country": "NL",
  "loc": "52.3740,4.8897",
  "org": "AS47172 Greenhost BV",
  "postal": "1012",
  "timezone": "Europe/Amsterdam"
}

Elastic download URL you are trying to access:
https://artifacts.elastic.co/downloads/elasticsearch/

from debian repository deb https://artifacts.elastic.co/packages/7.x/apt stable main

337

Please whitelist IP.

%> curl https://api.ip2location.io

{
    "ip": "167.114.68.1",
    "country_code": "CA",
    "country_name": "Canada",
    "region_name": "Quebec",
    "district": "Montreal",
    "city_name": "Montreal",
    "latitude": 45.50884,
    "longitude": -73.58781,
    "zip_code": "H1A 0A1",
    "time_zone": "-04:00",
    "asn": "16276",
    "as": "OVH SAS",
    "is_proxy":false,
    "message":"Limit to 500 queries per day. Sign up for a Free plan at https://www.ip2location.io to get 30K queries per month."
}
338

Hi @RomanAMBS,

Thanks for your patience. I've received word back that we're unable to blog this IP as the ASN is associated with a country that is legitimately blocked. Are you able to try another IP and ASN?

339

Hi @nkrkvaf,

Thanks for your patience. I've received confirmation today that we're unable to blog this IP as the ASN is associated with a country that is legitimately blocked. Are you able to try another IP and ASN?

Hope that helps!

340

Hi @some_user,

Thanks for confirming. I've done some further digging into your IP, and it looks like the ASN your IP belongs to is connected to a sanctioned country. For this reason we can't unblock IP.

Are you able to try an alternative IP?

Hope that helps!

341

Hi @toppyc,

I see you are hosting on OVH:

There is a known issue covered in the topic thread update where customers using OVH in some regions, particularly Canada, have been blocked despite being allowed by our rules. It could be that your traffic is being blocked by Google CDN due to IPv6 being enabled.

Can you try following the steps here and let us know if this solves your issue.

Hope that helps!

342

Hi @vostorga,

Thanks for raising your issue. I've flagged your issue to the team to find out the cause of the block and see if we can rectify the issue.

It can take some time for these requests to be actioned, but I'll revert back when I have received an update.

Hope that helps!

343

Hi, is this one ok?

80.76.34.165
344

Sadly not @some_user.

1 Like
345

Hi @Rapid_Freelancer,

Thanks for providing the IP details. Checking this Ip it looks to be on a block list:

https://check.spamhaus.org/listed/?searchterm=193.233.202.230

I would recommend raising the issue with your IP to get it unblocked as we can't action that on our side.

Hope that helps!

346

Hi @Tamer_Agaoglu and @vostorga,

Further to your request I've had word from the team that the ASNs that your IPs belong to have been unblocked. Sometimes it can take time for the change to propagate, but if you're still having issues in a couple of days just let us know.

Hope that helps!

347

Thank you very much!

348

Please unlock our IP
curl -qs ipinfo.io
{
"ip": "136.243.174.203",
"hostname": "static.203.174.243.136.clients.your-server.de",
"city": "Falkenstein",
"region": "Saxony",
"country": "DE",
"loc": "50.4779,12.3713",
"org": "AS24940 Hetzner Online GmbH",
"postal": "08223",
"timezone": "Europe/Berlin",
"readme": "IP Address data API - IPinfo.io"

349

Hi @RuthGl,

I see your IP belongs to ASN AS24940 which I've had word from the team previously is already allowed. It looks like something else is potentially blocking traffic here.

There is a known issue covered in the topic thread update where customers using OVH in some regions, particularly Canada, have been blocked despite being allowed by our rules. Can you check if you have IPv6 enabled? I'm aware it doesn't look like you are using OVH.

Alternatively please send details of the artefact you are accessing or command you are trying to run along with a trace similar to this post.

Hope that helps!

350

Hi, I am getting a timeout instead of a 403 but I believe it's still related to this issue since it only happens for one of the IPs I have.
If yes please unblock this IP when possible: 49.13.146.174.

Some data, let me know if anything else is necessary please.

curl https://api.ip2location.io -s | jq
{
  "ip": "49.13.146.174",
  "country_code": "DE",
  "country_name": "Germany",
  "region_name": "Bayern",
  "city_name": "Nuremberg",
  "latitude": 49.44778,
  "longitude": 11.06833,
  "zip_code": "90455",
  "time_zone": "+01:00",
  "asn": "24940",
  "as": "Hetzner Online GmbH",
  "is_proxy": false,
  "message": "Limit to 500 queries per day. Sign up for a Free plan at https://www.ip2location.io to get 30K queries per month."
}

curl -v docker.elastic.co/eck/eck-operator:2.12.0
*   Trying 34.68.230.202:80...
* connect to 34.68.230.202 port 80 failed: Connection timed out
* Failed to connect to docker.elastic.co port 80 after 130190 ms: Connection timed out
* Closing connection 0
curl: (28) Failed to connect to docker.elastic.co port 80 after 130190 ms: Connection timed out
351

Hi @Joao_Valadares,

I see your IP is under ASN 24940, which is already allowed by our rules as noted in the above response to @RuthGl. So there is no block on your IP on our side.

Can you try again in case it was an intermittent issue? If the issue persists it would be useful to see what's going on using the --trace option as covered in this post.

Hope that helps!

1 Like
352

Hi, install doesn't work

  • ip:"185.103.100.131",

  • city:"Rostock",

  • region:"Mecklenburg-Vorpommern",

  • country:"DE",

  • loc:"54.0887,12.1405",

  • org:"AS215590 DpkgSoft International Limited",

  • postal:"18055",

  • timezone:"Europe/Berlin",

353

Hi @Seryozha2410,

Welcome! Can you share details of which artefact you are trying to install, and which command you are attempting to run? Can you also confirm it's a 403 error you are receiving and not another error type?

It's useful to have that information for the team. In the meantime I'll raise the initial request. Note that it can take some time to process these requests.

Hope that helps!

354

image
image1078×366 25.3 KB

355

Thanks for confirming. I've raised a request with the team to check. I'll let you know when I've received an update.