Ece fundamentals "This site can't be reached" (LAB2)

Hi,

I just finished installing ECE and upon trying to access the Cloud UI, http://<public_dns>:12400, I get the page "This site can't be reached".

The port is up and can be connected to locally from the command line, but I just can't connect to it remotely. I've already wasted about 1 hr of my lab time trying to troubleshoot this... Can someone please help?

thanks.

Below is the output of docker ps

CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
87f9973163b1 docker.elastic.co/cloud-assets/kibana:5.6.16-0 "/sbin/entry-point" About an hour ago Up 5 minutes 0.0.0.0:18265->18265/tcp fac-eccbe318ac6748f48763a8e53b258b34-instance-0000000000
1781fc26df35 docker.elastic.co/cloud-assets/elasticsearch:5.6.16-0 "/sbin/entry-point" About an hour ago Up 5 minutes 0.0.0.0:18869->18869/tcp, 0.0.0.0:19279->19279/tcp fac-6eb687024fc64450b13b9d0eb907971e-instance-0000000000
0e59cdf81e77 docker.elastic.co/cloud-assets/elasticsearch:5.6.16-0 "/sbin/entry-point" About an hour ago Up 5 minutes 0.0.0.0:18362->18362/tcp, 0.0.0.0:19300->19300/tcp fac-0c27d467f55b450c89ed05970fef0220-instance-0000000000
5f66f7017c38 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes 0.0.0.0:12400->5601/tcp, 0.0.0.0:12443->5643/tcp frc-cloud-uis-cloud-ui
b840a8659013 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes 0.0.0.0:12300->12300/tcp, 0.0.0.0:12343->12343/tcp frc-admin-consoles-admin-console
919687c54b21 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes frc-curators-curator
4427d5adbd66 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes frc-constructors-constructor
8c09673e6100 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes 0.0.0.0:9244->9244/tcp, 0.0.0.0:12344->12344/tcp frc-services-forwarders-services-forwarder
bcda5a17c2ee docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes 0.0.0.0:2112->2112/tcp frc-directors-director
fcce75dd6870 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes frc-beats-runners-beats-runner
64a71bfe1d2e docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes frc-allocators-allocator
8fbd8bda3ca9 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes frc-allocator-metricbeats-allocator-metricbeat
b76bc94cfc44 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes 0.0.0.0:9200-9201->9200-9201/tcp, 0.0.0.0:9243->9243/tcp, 0.0.0.0:9300->9300/tcp, 0.0.0.0:9343->9343/tcp frc-proxies-proxy
c498f1510fc2 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes frc-blueprints-blueprint
03b7a7df4644 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes frc-runners-runner
6a3d0d58ce12 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes frc-client-forwarders-client-forwarder
9e2029d1d668 docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:2.1.1 "/sbin/my_init" About an hour ago Up 5 minutes 0.0.0.0:2191->2191/tcp, 0.0.0.0:12191->12191/tcp, 0.0.0.0:12898->12898/tcp, 0.0.0.0:13898->13898/tcp frc-zookeeper-servers-zookeeper

Hi @surfsaint, I'm sorry for the late response.

Are you still having issues? If yes please send me your public DNS through DM so I can take a look.

Best,
Andre