Elastic cloud on Azure, coworkers can't reach my deployment in cloud.elastic.co

[rebeccabl (Rebecca Beltselius Lundberg)]

Hello there!

We are having several issues, but the most problematic at this point is that only I am able to see the cluster in cloud.elastic.co where as my coworkers cannot.

All of us can get into the Kibana, and we have set up the SSO for Azure AD.
We all have the same accessrights, except that I was the one that created the elastic cluster and everything.

The error message:

[dadoonet (David Pilato)]

Please see Support for Elastic Cloud, Hosted Elasticsearch | Elastic on how to raise a support ticket for Elastic Cloud

[rebeccabl (Rebecca Beltselius Lundberg)]

I have tried to mail several times, how ever I never get help properly. That's why I posted here.
And I can't reach the support page for elastic users either. So I don't really know what else to do.

I only get "access denied" when ever i try to create a ticket.

[dadoonet (David Pilato)]

Thanks for the information. I'm going to ask internally and update when I have an answer.

[dadoonet (David Pilato)]

There's an issue with the creation of your account in the support portal. The team is working on it. In the meantime, please contact support@elastic.co to ask your questions.