Elastic Jira Connector

[kash1]

Having trouble with elastic jira connector i receive following error when trying to test setup:
[Action][Jira]: Unable to get issue types. Error: timeout of 60000ms exceeded. Reason: unknown: errorResponse was null

when testing against the jira api i am able to list issue types for the relevant project but not within the connector

[Matt_Nowzari]

Hey @kash1 , thank you for your question!

Can you answer the following for me:

1.) What version of connectors and Elastic stack are you using?
2.) Are you using hosted or self-managed connectors?
3.) Do you have document-level security enabled?
4.) Can you possibly share the entire stack trace with us?

Thank you!

[Tortoise]

Hello @kash1

As per the error shared by you please check the issue type which you are passing while creating the ticket :

Similar post where privilege was the issue :

Can't select issue type for jira connector

I can not set the issue type in the connector [image] when I try to test it without the type I get the error Support Boart: an error occurred while running the action: [Action][Jira]: Unable to create incident. Error: Request failed with status code 400. Reason: Specify an issue type so the connector is not working Kibana version: v 8.3.3

If the issue still persists, please try sharing the details as requested by Matt.

Thanks!!