User authentication problem

Elastic Stack Kibana
1

Hi,

we have a problem with Kibana and XPack. We send out a URL to a specific dashboard to one of our users. When he authenticate with his credentials, he gets a server error. After refreshing the page, he gets onto the dashboard immediately. When I try the same with my admin account, it works without an issue. Any ideas?

We are currently using 6.5.1.

2

6.4 is EOL and no longer supported, please upgrade.

What is the error exactly
What do the Kibana logs show?

3

kibana doesn't show anything regarding that. I can't find anything regarding the user in the logs.
Also the apache responds with a 404...
I will try to drill down a bit deeper today and get back to you with more information.

4

Can you clarify on what Apache has to do with this?

5

the apache does a reverse proxy to kibana.

6

From what I see, our url changes after the login:

https://our_url.xxx/od/s/some-space/app/kibana#/dashboards?_g=(refreshInterval:(pause:!t,value:0),time:(from:now%2Fd,mode:quick,to:now%2Fd))
https://our_url.xxx/od#/dashboards?_g=(refreshInterval:(pause:!t,value:0),time:(from:now%2Fd,mode:quick,to:now%2Fd))
7

I would suggest removing Apache and then seeing if this works, then go from there.

8

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