User authentication problem


we have a problem with Kibana and XPack. We send out a URL to a specific dashboard to one of our users. When he authenticate with his credentials, he gets a server error. After refreshing the page, he gets onto the dashboard immediately. When I try the same with my admin account, it works without an issue. Any ideas?

We are currently using 6.5.1.

6.4 is EOL and no longer supported, please upgrade.

What is the error exactly
What do the Kibana logs show?

kibana doesn't show anything regarding that. I can't find anything regarding the user in the logs.
Also the apache responds with a 404...
I will try to drill down a bit deeper today and get back to you with more information.

Can you clarify on what Apache has to do with this?

the apache does a reverse proxy to kibana.

From what I see, our url changes after the login:!t,value:0),time:(from:now%2Fd,mode:quick,to:now%2Fd))!t,value:0),time:(from:now%2Fd,mode:quick,to:now%2Fd))

I would suggest removing Apache and then seeing if this works, then go from there.

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